Freedom Clothing | Customer Care

CUSTOMER CARE

Should you wish to contact us at any point, regarding your order or for any reason relating to Freedom Clothing please use the most convenient portal provided.

Email:
info@freedomclothing.co.uk
help@freedomclothing.co.uk
orders@freedomclothing.co.uk
returns@freedomclothing.co.uk

Phone: 028 3836 3232
Fax: 028 3839 9664

Write to: FREEDOM CLOTHING, 2 BRIDGE STREET, PORTADOWN, BT62 1JD

Safeguarding Your Account

We advise customers to use 'strong' passwords. A good practise is to avoid dictionary words and use a mix of uppercase and lowercase letters and numbers. Never share your password with anyone. Please note, passwords are encrypted using a '1-way' algorithm and cannot be retrieved if you lose them. If forgotten, users may have to go through a lost password procedure in order to reset their password. As such, staff at Freedom Clothing will never ask you for your password, and you should not tell it to anyone. We also recommend users to always log-out after a session. In addition if you are using a shared or public computer you should surf in 'private' mode, and disallow the browser from saving your username and password log-in details.

Privacy Policy

Customers wishing to register should have a valid email address, and ensure they can receive emails from freedomclothing.co.uk by adding us to their address book. Personal details are recorded using 128-bit encryption for additional security. Please note, your information will never be disclosed or sold onto any 3rd Parties for any purposes not relating to Freedom Clothing marketing and promotional campaigns. In short, we uphold an anti-spam policy. During registration users may select types of communication they wish to receive, and may subscribe to additional services or unsubscribe at any time.

Site Security

To ensure that your private information is handled securely during transmission online, users can opt to browse via our Secure Socket Layer (SSL) https://www.freedomclothing.co.uk signed by a GeoTrust certificate with 256-bit encryption. Please note: the checkout, payment and account pages should be accessed via the SSL (https://) connection by default. To verify that you are on the secure server connection you should see a small 'Padlock' around your Browser window. New Web users may wish to refer to your Internet Browser's manual to check the valid location as this may vary.

Last Updated on 30/03/2009

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